At Ajax Product Filters, we focus on delivering reliable plugins along with clear and responsive support. This policy explains how our support system works and what you can expect when reaching out to us.
Support Availability
Our support team operates during the following schedule:
Saturday to Thursday: 9:30 AM – 6:00 PM (GMT+6)
Friday and public holidays: Closed
Requests submitted outside working hours will be handled on the next business day.
Communication Language
All support is provided in English.
To help us assist you faster, please describe your issue clearly and include relevant details such as screenshots, error messages, or steps to reproduce the problem.
Eligibility for Support
Support is available for customers who have an active license for our premium plugins.
If your license has expired, access to support services will be paused until it is renewed.
Support Channels
We provide support through our official ticket system only.
We do not offer support via:
- Social media platforms
- Phone calls or messaging apps
- Third-party forums
Before contacting support, we recommend checking our documentation and guides, which cover most common setup and usage scenarios.
Response Time
We aim to respond to all support requests within 24 business hours.
Response times may vary depending on the complexity of the issue or during periods of high demand, but we always work to keep delays minimal.
What We Help With
Our support team can assist you with:
- Plugin installation and setup guidance
- Configuration and feature usage
- Issues where features are not working as expected
- General questions about plugin functionality
- Troubleshooting errors related to our plugin
- Reporting and confirming bugs
What Is Not Included
Support does not cover:
- Custom development or feature changes
- Conflicts caused by third-party plugins or themes
- Advanced integrations outside our plugin scope
- Requests from users without an active license
If you are unsure about compatibility before purchasing, you can contact us and we will do our best to guide you.
Bug Handling
If you encounter a bug, please report it through our support system with clear details.
Our team will investigate the issue, prioritize it based on impact, and include a fix in an upcoming update where applicable. You will be notified once the issue is resolved.
Additional Assistance
For requests beyond standard support, we may provide general guidance or suggestions. However, extended customization or development work is not included in our support scope.
Final Note
We are committed to helping you get the most out of Ajax Product Filters. Our goal is to provide practical solutions, clear communication, and a smooth support experience for every user.