At Ajax Product Filters, we want you to feel confident when purchasing our plugins. To ensure a smooth experience, we offer a straightforward refund policy designed to be fair and transparent.
15-Day Money-Back Guarantee
We provide a 15-day refund window for all new purchases. If the plugin does not meet your expectations or does not work as intended, you can request a full refund within this period.
Before purchasing, we encourage you to review available demos, documentation, and feature details to ensure the plugin fits your needs.
When You Can Request a Refund
You may be eligible for a refund if:
- The plugin does not function as described
- You face technical issues that prevent proper usage
- Our support team is unable to resolve your issue within a reasonable timeframe
We aim to make the process simple and hassle-free.
Important Conditions
Please note the following:
- Refund requests must be submitted within 15 days of purchase
- Refunds are not available for renewals, upgrades, or subscription extensions
- Requests must be made using the same email used for the purchase
- Order details should be included for faster processing
Our team may review your issue and offer assistance before approving a refund, but you are not required to continue if you prefer a refund.
How to Request a Refund
To request a refund, contact us at:
support@ajaxproductfilters.com
Include:
- Your order ID
- Purchase email
- Brief explanation of the issue
This helps us process your request quickly.
Processing Time
Refund requests are reviewed during business hours.
Once approved, refunds are processed within 2 to 3 working days.
Final Note
We value your trust and aim to provide reliable WooCommerce solutions. Your feedback helps us improve, and we are always here to assist you before and after your purchase.